Enable call forward from reception
Instructions for receptionists to enable a call forward on behalf of a barrister through the Arc Console Operator software.
1.
Right-click on the barrister and navigate to Contact -> Status -> Device Features.
2.
Click to highlight the extension you would like to forward and then press the Edit button.
3.
Select the extension number you would like to forward, type in the destination number you will be forwarding to (with the leading 0), and then press the Apply button.
4.
While a call forward is active on an extension number, you will notice the phone status icon is different.